Refund policy

Refund and Cancellation Policy

This policy summarizes Sections 6 and 7 of our Terms of Service. If this summary and the Terms of Service conflict, the Terms of Service control.

In-stock items. You may cancel before shipment, minus a 20% cancellation fee. Unused, uninstalled items in original packaging may be returned within 5 days of delivery with our approval, minus a 25% restocking fee. Return shipping is paid by the customer. Original shipping charges are not refunded.

Made-to-order items. You may cancel before production starts, minus a 25% cancellation fee. Once production starts, the order cannot be cancelled or returned, and deposits are non-refundable.

Custom items — final sale. Custom orders cannot be cancelled, returned, or refunded once you approve the drawing, quote, or specifications (including by paying an invoice) or once production starts.

Not returnable: installed, test-fitted, modified, welded, painted, or used parts; connected electrical parts; opened hardware kits; clearance or as-is items; and special-order items.

How to request a cancellation or return: use "Request return" in your account or email orders@lowrycustoms.com with your order number. Nothing may be shipped back without our approval.

Damaged or wrong items: report them within 3 days of delivery, with photos.

Chargebacks: please contact us first. Under Section 9 of our Terms of Service, you agree to give us 10 business days to resolve the issue before you dispute a charge.