Warranty
This page reproduces Section 11 and Appendix A of our Terms of Service, and it is available before purchase as required by federal law. You may also request a printed copy by email or mail at warranty@lowrycustoms.com / 282 Cavalcade LN SW, Pataskala, Ohio 43062.
11. Warranties
11.1 General Warranty Terms
(a) Warranty Categories. Every Product we sell falls into one of the three warranty categories below. Each product page shows its category, with a link to the full warranty terms. A full list is in Appendix A (Product Warranty Schedule), which is part of these Terms. You can read the text of each warranty before you buy, at www.lowrycustoms.com/pages/warranty and on request by mail or email. If a product page and Appendix A conflict, the category shown on the product page when you ordered controls.
(b) Who Is Covered. Unless otherwise stated, each warranty covers only the original retail purchaser who bought directly from Lowry Customs or an authorized dealer. It is not transferable.
(c) Proof of Purchase. You must provide proof of purchase (order number or receipt) for every warranty claim.
(d) Warrantor. The warrantor is Lowry Customs LLC, 282 Cavalcade LN SW, Pataskala, Ohio 43062, 614-269-9704, warranty@lowrycustoms.com.
11.2 LIMITED LIFETIME WARRANTY
Products covered: Products listed in Appendix A, Category A.
(a) What Is Covered. We warrant that Category A Products will be free from defects in materials and workmanship under normal use for the Lifetime of the Product, as defined below.
(b) Definition of "Lifetime." "Lifetime" means as long as the original purchaser owns the Product and it stays installed on the original vehicle or equipment on which it was first installed. Coverage ends if the Product is sold, transferred, or moved to another vehicle or equipment. If we discontinue a Product, "Lifetime" will not be less than 5 years from the original purchase date.
(c) Wear Items Not Covered. Even for Category A Products, the following wear items are not covered by the Limited Lifetime Warranty: heim joints / rod ends, bushings, poly or rubber components, bearings, hardware, fasteners, powder coat and other finishes, and other normal wear items. The only exception is lifetime heim joints: heim joints on Products sold as "Lifetime Heim" Products, and heim joints ordered with the "Lifetime Warranty" heim joint option, are covered by this Limited Lifetime Warranty. Other wear items, if listed in Appendix A, are covered only by the One (1) Year Limited Warranty in Section 11.3, or are sold with No Warranty (Section 11.4).
(d) What We Will Do. If a covered defect occurs, we will choose to either repair the Product or replace it with the same or an equivalent Product. If repair or replacement is not commercially practical, we may instead refund the purchase price you paid for the Product.
(e) What We Will Not Pay For. This warranty does not cover labor to remove or reinstall the Product, towing, rental vehicles, alignment, lost time, travel, or shipping costs to us. We will pay return shipping of a repaired or replacement Product to you within the contiguous United States.
11.3 ONE (1) YEAR LIMITED WARRANTY
Products covered: Products listed in Appendix A, Category B.
(a) What Is Covered. We warrant that Category B Products will be free from defects in materials and workmanship under normal use for one (1) year from the date of delivery to the original purchaser.
(b) What We Will Do. If a covered defect occurs during the warranty period, we will choose to either repair or replace the Product, or refund the purchase price.
(c) What We Will Not Pay For. The same cost exclusions in Section 11.2(e) apply.
(d) Replacement Parts. A repaired or replacement Product is covered only for the rest of the original one (1) year warranty period.
11.4 NO WARRANTY ("AS IS")
Products covered: Products listed in Appendix A, Category C, and any Product labeled "As-Is," "Blem," "Prototype," "Used," "Clearance," "Race Only," "Off-Road Only," or "No Warranty."
CATEGORY C PRODUCTS ARE SOLD "AS IS" AND "WITH ALL FAULTS." LOWRY CUSTOMS MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, FOR CATEGORY C PRODUCTS. LOWRY CUSTOMS SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF CATEGORY C PRODUCTS IS WITH THE BUYER. IF A CATEGORY C PRODUCT IS DEFECTIVE, THE BUYER, NOT LOWRY CUSTOMS, PAYS THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.
11.5 Warranty Exclusions (All Categories)
No warranty covers damage, failure, or wear caused in whole or in part by any of the following:
- Improper installation, or installation not done according to our instructions or not done by a qualified professional;
- Racing, competition, drag racing, sled pulling, rock crawling, jumping, off-road abuse, or any use beyond the Product's stated rating or intended purpose (unless the Product is specifically sold and warranted for that use);
- Accidents, collisions, impacts, road debris, or acts of nature;
- Modification, cutting, welding, drilling, grinding, heating, bending, re-coating, or any change to the Product not done by us;
- Use with incompatible, worn, or failed parts, or failure of other vehicle components;
- Lack of reasonable maintenance, including failure to check torque, inspect, lubricate, or tighten fasteners and joints as instructed;
- Corrosion, rust, chips, fading, or finish wear from road salt, chemicals, weather, or normal use;
- Normal wear and tear, noise, or vibration that does not affect function;
- Commercial, fleet, rental, or agricultural use, unless stated otherwise in Appendix A;
- Products bought from unauthorized sellers, or Products whose serial number or markings have been removed or altered.
Nothing in this Section requires you to use any particular brand of part or service to keep your warranty. However, we may deny coverage if we show that a part or service not supplied by us caused the defect or damage.
11.6 How to Make a Warranty Claim
- Email warranty@lowrycustoms.com within 30 days after you discover the defect, and within the warranty period. Include your order number, a description of the problem, clear photos or video of the Product as installed, your vehicle information, and installation details.
- Do not remove, alter, or ship the Product until we review your claim and issue an RMA number, unless we tell you otherwise.
- If we ask, ship the Product to us prepaid, with the RMA number clearly marked on the package.
- We will inspect the Product and decide within 10 business days after we receive it whether the claim is covered. Our decision will be based on our reasonable inspection and will be explained to you in writing.
- If the claim is not covered, we will contact you. You may choose to have the Product returned to you at your expense or to pay for repair at our standard rates.
11.7 Limitation on Implied Warranties (Categories A and B)
FOR CATEGORY A AND CATEGORY B PRODUCTS, ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WRITTEN LIMITED WARRANTY ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
11.8 Exclusive Remedy; No Incidental or Consequential Damages
REPAIR, REPLACEMENT, OR REFUND AS DESCRIBED ABOVE IS YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY WARRANTY CLAIM. LOWRY CUSTOMS IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING DAMAGE TO YOUR VEHICLE OR OTHER PROPERTY, LOST TIME, LOST PROFITS, TOWING, OR LOSS OF USE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
11.9 Your State Law Rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
11.10 No Other Warranties
No employee, agent, dealer, or other person may change, extend, or add to these warranties, whether orally or in writing. Any statements made in conversation, on social media, or in advertising are not warranties unless they appear in these Terms or in Appendix A.
APPENDIX A — PRODUCT WARRANTY SCHEDULE
This schedule is part of these Terms. It is also published at www.lowrycustoms.com/pages/warranty. Each product page shows its warranty category. Products not listed here are covered by the warranty category shown on their product page. If no category is shown, the Product is covered by the One (1) Year Limited Warranty (Category B).
Category A — Limited Lifetime Warranty (Section 11.2)
| Product / Part Number | Description | Notes / Wear Items Excluded |
|---|---|---|
| All ladder bars | Every ladder bar design, length and overlay finish, including Custom Ladder Bars (Skeletonized, Large Drop Skeletonized, "OG" Style, Diamond Design, Wide Hexagon and Diamond, Hexagon and Diamond, Straight Diamond, Symmetrical Design and Kustom Royalties Ladder Bars, and Honeycomb Traction Bars) | Wear items listed in Section 11.2(c). |
| Stainless Steel Tubular Lifetime Heim Traction Bars | All lengths, including custom lengths | Heim joints are covered for Lifetime (Section 11.2(c)). Other wear items listed in Section 11.2(c) are excluded. |
| Steel Tubular Lifetime Heim Traction Bars | All lengths, including custom lengths | Heim joints are covered for Lifetime (Section 11.2(c)). Other wear items listed in Section 11.2(c) are excluded. |
| Steel Tubular Economy Traction Bars | Only when ordered with the Lifetime Warranty heim joint option | Heim joints are covered for Lifetime (Section 11.2(c)). Other wear items listed in Section 11.2(c) are excluded. With Economy heim joints, Category B applies. |
Category B — One (1) Year Limited Warranty (Section 11.3)
| Product / Part Number | Description | Notes |
|---|---|---|
| Steel Tubular Economy Traction Bars | When ordered with Economy heim joints |
Any other Product is in Category B unless its product page shows a different category.
Category C — No Warranty / Sold "As Is" (Section 11.4)
No Products are currently listed in Category C. Category C also applies to any Product labeled "As-Is," "Blem," "Prototype," "Used," "Clearance," "Race Only," "Off-Road Only," or "No Warranty" (Section 11.4).